HEC Entrepreneur, Marc Prempain, Co-Founder of ViiBE, Signs Partnership Deal with IBM

IBM Maximo, the asset management application platform, welcomed ViiBE "with open arms, the new blood, and new energy”. Together they provide a solution that will allow experts and technicians to collaborate remotely safely and in real time, across continents - all with a single click.

“It was not even in our plans - even our imagination - to partner with a great global company, as IBM.”

When the COVID pandemic hit, Marc Prempain saw a new market need and jumped on the opportunity to pivot his company.  Thanks to the quick thinking of Prempain and his team, ViiBE can announce their technology partnership with IBM (NYSE: IBM) today.  

IBM Maximo, the asset management application platform, welcomed ViiBE "with open arms, the new blood, and new energy”. Together they provide a solution that will allow experts and technicians to collaborate remotely safely and in real time, across continents - all with a single click.

Approximately 82% of companies have experienced at least one instance of unplanned downtime in the past three years, costing an estimated $50 billion each year. Also, an estimated 20.9% of lost time is the result of travel to different areas of the facility and another 19.8% is the result of waiting for instructions.

This collaboration allows technicians to solve problems remotely while respecting travel and work location restrictions. This new offering eliminates unnecessary operational breaks and travel for experts, while increasing first call resolution rates and increasing value to customers and employee satisfaction. 

"Partnering with a historical and well-established cloud giant such as IBM is an honor for ViiBE. This technological partnership reinforces our strategy for expanding into new territories, and in particular, the United States. Having already established ourselves as an industry leader abroad after being named the Best Remote Assistance Solution in Europe in 2021 by Frost & Sullivan, we are now positioning ourselves to conquer the US market."