Kristine DE VALCK

Professor

Marketing

Biography

Kristine de Valck is Professor of Marketing and Dean of Degree Programs. Her research and teaching focus on how the Internet and social media have changed consumer behavior, organizations, and marketing practice.

Her work has been published in Administrative Science Quaterly, British Journal of Management, Decision Support Systems, Journal of Interactive Marketing, Journal of Marketing, Journal of Marketing Research, Journal of Public Policy and Marketing and Psychology & Marketing, as well as in various edited books. She has won multiple awards for her research including the prestigious ‘Citations of Excellence Award 2013’ for her dissertation-based article that is among the 50 most-cited publications among 13,000 articles published in the top international academic journals. Her Journal of Marketing Research article “The Effect of Electronic Word of Mouth on Sales; a Meta-Analytic Review of Platform, Product, and Metric Factors" was finalist of the 2021 Weitz-Winer-O'Dell Award of the American Marketing Association.

Kristine has developed numerous courses about marketing through social media, including a freely available course on iTunesU (2010) and a course as part of a degree-awarding HEC Master's program on Coursera (2017). Kristine regularly collaborates with companies, including Air France-KLM, Balenciaga, BNP-Paribas, Canson, Carrefour, Disneyland Paris, Etam Group, Gucci, Orange Business Service, Renault, Saint Laurent, SEB, and SFR. She serves as board member of the International Schools in Business Management consortium and Vlerick Business School.

Kristine has a PhD in Marketing Management from RSM Erasmus University (2005). She has been a faculty member at HEC Paris since 2004 where she has held various positions including Marketing PhD Director (2010-2013), Marketing Department Chair (2015-2017), Associate Dean & Director of the PhD Program (2018-2021) and Academic Director of the Kering Luxury Chair (since 2016).

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Scientific articles

Co‐creative gift systems within digital platforms

Psychology and Marketing, October 2024, vol. 41, n° 10, pp 2329-2341, (in coll. with I. CIAMPA)

Why Online Consumption Communities Brutalize

Journal of Consumer Research, December 2024, vol. 51, n° 4, (in coll. with O. SIBAI, M. K. LUEDICKE)

Developing Improvisation Skills: The Influence of Individual Orientations

Administrative Science Quarterly, 2021, vol. 66, n° 3, pp 612-658, (in coll. with P. V. Mannucci, D. C. Orazi)

Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation

Journal of the Academy of Marketing Science, december, 2 2020, vol. 48, n° 3, pp 422-448, (in coll. with A. BABIC ROSARIO, F. SOTGIU)

Understanding emerging adults' consumption of TV series in the digital age: A practice-theory-based approach

Journal of Business Research, February 2019, vol. 95, pp 253-265, (in coll. with S. FEIEREISEN, D. RASOLOFOARISON, J. SCHMITT)

Marketing as a Means to Transformative Social Conflict Resolution: Lessons from Transitioning War Economies and the Colombian Coffee Marketing System

Journal of Public Policy & Marketing, Fall 2016, vol. 35, n° 2, pp 185-197, (in coll. with A. BARRIOS, C. SCHULTZ, O. SIBAI, K. HUSEMANN, M. MAXWELL-SMITH, M. K. LUEDICKE)

The Effect of Electronic Word of Mouth on Sales: A Meta-Analytic Review of Platform, Product, and Metric Factors

Journal of Marketing Research, June 2016, vol. 53, n° 3, pp 297-318, (in coll. with A. BABIC, F. SOTGIU, T. H. A. BIJMOLT)

Social Control in Online Communities of Consumption: A Framework for Community Management

Psychology and Marketing, March 2015, vol. 32, n° 3, pp 250-264, (in coll. with O. SIBAI, A. FARRELL, J. M. RUDD)

Lost in Translation: The Social Shaping of Marketing Messaging

GfK Marketing Intelligence Review, November 2014, vol. 6, n° 2, pp 22-27, (in coll. with R. V. KOZINETS, A. WOJNICKI, S. J. S. WILNER)

Using Blogs to Solicit Consumer Feedback: The Role of Directive Questioning Versus No Questioning

Journal of Interactive Marketing, February 2013, vol. 27, n° 1, pp 62-73, (in coll. with C. Balagué)

Books

La inteligencia situacional en la formación de adultos

Octaedro Editorial 2024 (in coll. with M. FIOL, M. PLANELLAS, C. SERRANO-ARCHIMI, G. AMADO-FISCHGRUND )

Virtual Communities of Consumption: Networks of Consumer Knowledge and Companionship

Erasmus Research Institute of Management (ERIM) 2005

Chapters in edited books

Ritual Transformation During Times of Crisis: Extending and Reducing Disrupted Rituals

Rituals, Consumption, And Marketing, Routledge, London

Fashion Blogging

The Routledge Companion To Digital Consumption, R. W. Belk, R. Llamas (eds.), Routledge, New York, 62-71

Better Understanding Construction of the Self : An Investigation of the Materiality of Consumption Experiences in Online Discussion Forums

Research In Consumer Behavior, R. W. Belk (ed.), Emerald Group Publishing Limited, 12 , 287-313

'Pixelize me': Digital Storytelling and the creation of archetypal mythis through explicit and implicit self-brand association in fashion and luxury blogs

Research In Consumer Behavior, R. W. Belk (ed.), Emerald Group Publishing Limited, 12 , 313-332

The War of the eTribes: Online Conflicts and Communal Consumption

Consumer Tribes: Theory, Practice, And Prospects, B. Cova, R. V. Kozinets, A. Shankar (eds.), Elsevier / Butterworth-Heinemann, Burlington, MA, 260-274

Virtuele connecties tussen consumenten: netwerken van consumptiekennis en kameraadschap

Ontwikkelingen In Het Marktonderzoek, F. Bronner (Ed.), 31 , 27-43

Proceedings

Transforming Rituals and Rites of Passage During the Covid-19 Pandemic

Game of Roles: Meaningful playing in organizations

Between Fame and Blame: The Contested Meaning of Personal Branding in the Field Of Journalism

Agency in Market Creation and Evolution

Working papers

Creativity and Information use in Teams

Mimeo , 2009

Brothers in Paint: Practice-Oriented Inquiry into a Tribal Marketplace Culture

Mimeo , 2024

Using Online Forums for In-Home Product Testing: A Field Experimentation

Mimeo , 2024

Scientific articles

Co‐creative gift systems within digital platforms

Psychology and Marketing, October 2024, vol. 41, n° 10, pp 2329-2341, (in coll. with I. CIAMPA)

Why Online Consumption Communities Brutalize

Journal of Consumer Research, December 2024, vol. 51, n° 4, (in coll. with O. SIBAI, M. K. LUEDICKE)

Developing Improvisation Skills: The Influence of Individual Orientations

Administrative Science Quarterly, 2021, vol. 66, n° 3, pp 612-658, (in coll. with P. V. Mannucci, D. C. Orazi)

Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation

Journal of the Academy of Marketing Science, december, 2 2020, vol. 48, n° 3, pp 422-448, (in coll. with A. BABIC ROSARIO, F. SOTGIU)

Books

La inteligencia situacional en la formación de adultos

Octaedro Editorial 2024 (in coll. with M. FIOL, M. PLANELLAS, C. SERRANO-ARCHIMI, G. AMADO-FISCHGRUND )

Virtual Communities of Consumption: Networks of Consumer Knowledge and Companionship

Erasmus Research Institute of Management (ERIM) 2005

Chapters in edited books

Ritual Transformation During Times of Crisis: Extending and Reducing Disrupted Rituals

Rituals, Consumption, And Marketing, Routledge, London

Fashion Blogging

The Routledge Companion To Digital Consumption, R. W. Belk, R. Llamas (eds.), Routledge, New York, 62-71

Better Understanding Construction of the Self : An Investigation of the Materiality of Consumption Experiences in Online Discussion Forums

Research In Consumer Behavior, R. W. Belk (ed.), Emerald Group Publishing Limited, 12 , 287-313

'Pixelize me': Digital Storytelling and the creation of archetypal mythis through explicit and implicit self-brand association in fashion and luxury blogs

Research In Consumer Behavior, R. W. Belk (ed.), Emerald Group Publishing Limited, 12 , 313-332

Proceedings

Transforming Rituals and Rites of Passage During the Covid-19 Pandemic

Game of Roles: Meaningful playing in organizations

Between Fame and Blame: The Contested Meaning of Personal Branding in the Field Of Journalism

Agency in Market Creation and Evolution

Working papers

Creativity and Information use in Teams

Mimeo , 2009

Brothers in Paint: Practice-Oriented Inquiry into a Tribal Marketplace Culture

Mimeo , 2024

Using Online Forums for In-Home Product Testing: A Field Experimentation

Mimeo , 2024

Education

2007
International Teachers Programme, IMD - Switzerland
2005
Ph.D. in Marketing Management, Erasmus University, ERIM, RSM - The Netherlands
1997
M.A. in Theater, Film Television Studies, Universiteit Utrecht - The Netherlands
1997
Exchange Student in Graduate Program, Communication Arts, University of Wisconsin-Madison - USA
1992
Pre-University Degree, Marnix Gymnasium - The Netherlands

Academic appointments

Academic Responsibilities at HEC

2021- Dean of Degree Programs HEC Paris
2021- Professor of Marketing HEC Paris
2018-2021 Associate Dean, Director of the HEC Ph.D. Program HEC Paris
2010-2021 Associate Professor, Marketing HEC Paris
2015-2017 Department Head, Marketing HEC Paris
2015-2017 Academic Director of EMBA Major Leading Digital Transformation HEC Paris
2016- Academic Director, KERING HEC Paris
2012-2014 Academic Director of the International Teachers Programme HEC Paris
2004- Member of GREGHEC, the joint research laboratory CNRS-HEC Paris HEC Paris

External Academic Responsibilities

2008-2008 April-May Visiting Scholar, Schulich School of Business Université York
2000-2004 Lecturer, Supervisor Master Thesis Research & Internships, RSM Erasmus University

Scientific Activities

Membership in Academic or Professional Organisation

Member, EMAC
Member, ACR
Member, AFM

Editorial activities

October 2017- Member Scientific Committee Business Digest

Awards & honors

2021 Finalist Weitz-Winer-O'Dell Award - American Marketing Association
2017 HEC Foundation Best Paper Award for The Effect of Electronic Word of Mouth on Sales: A Meta-Analytic Review of Platform, Product, and Metric Factors
2014 Academy of Management Best Paper Award for Between Fame and Blame: The Contested Meaning of Personal Branding in the Field of Journalism
2013 Citations of Excellence Award for Virtual Communities: A Marketing Perspective, Decision Support Systems (2009).
2010 HEC Foundation Price Best Research Paper for "Networked Narratives: Understanding Word-of-Mouth Marketing in Online Communities", which appeared in the Journal of Marketing
2009 2009 ACR Film Festival Juror's Prize Award Best Consumer Research Videography for "Brothers in Paint"
1998